Reinventing Customer Support

Back Reinventing Customer Support

Reinventing Customer Support

Once the notorious pandemic swept through the world, we found ourselves unable to provide on-site support for all of our clients in lots of countries. However, restrictions brought by the outbreak unleashed our capability to be much innovative.

We established a task force and set up a technical facility to provide remote installation support, commissioning and after-sales. We provided intensive supports for our delivered projects and put them all in operation with great satisfaction. We strive to elaborate further capabilities to make our remote supports much efficient.

Our team is re-organized for delivering efficient support services for varying enquiries from machine commissioning to software s. Especially our capabilities at the supports in machine commissioning was highly satisfactory considering several projects have been carried out through remote assistance.

The collaborative approach extended to us by our clients immensely facilitated the missions that we have done with great success. We provided basic support facilities (ie. a computer with all machine software, software for motion controls) with some of the projects so that the customer was adequately prepared.

We are very content to explore that both our team and customer side have developed some practical methods for figuring out the challenges in production and maintenance. The synergies created with these operations, we are quite sure, shall also contribute to elaborating other opportunities for developing methods not only in servicing but also in designing, production and maintenance.

BT270-HB Enveloper thrives in the floors

BT270-HB enveloper osensibly proves itself as one of flagship machines in Batek.

the machine efficiently handled various plates in gravity, continous cast and exmet technologies at several plant circumstances. It became also a salient part of COS systems supplied so far to customers around the world.

New plant to sustain our commitment

Another testimony of our pledge to the industry was celebrated on 12th of March by the ceremony of official commencement of constructing a new plant.

43,000 ft2 plant in Dilovasi will enhance our capability in serving our industry even better. Completion of the construction is scheduled in the end of November, 2018.

From the MD’s Desk

As some countries commenced mass vaccination while many governments wage a fierce battle for containing the pandemic amid the coronavirus variants sweep through the world.

A Source of Trust and Competence

The year that went with agony and grief was unexceptional in many aspects. Most of us felt desperate in figuring out how to maintain basic tendencies.

Please hold your phone upright.